Refund policy
Every CAVIERA piece is crafted with care. Should your purchase not be quite right, eligible items may be returned within 14 days of delivery.
Return Eligibility
Returned jewelry must be:
- Unworn, unused, and unaltered
- Free from scratches, damage, or signs of wear
- Returned with its original packaging, certificates, and accessories
- Accompanied by proof of purchase
Custom and Personalized Jewelry
Custom-made, engraved, personalized, resized, or specially altered pieces are not eligible for return unless they arrive damaged, defective, or different from the approved order.
Starting a Return
To request a return, contact:
Please include your name, order number, and reason for the return. Once approved, our team will provide the return instructions and address.
Returns sent without prior approval may not be accepted.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
We recommend using a tracked and fully insured shipping service. CAVIERA cannot be responsible for returns lost or damaged in transit.
Original shipping charges, customs duties, and taxes are non-refundable unless required by applicable law.
Refunds
Once your return has been received and inspected, we will notify you of its approval.
Approved refunds will be issued to the original payment method within 5–7 business days. Your bank or payment provider may require additional processing time.
Damaged or Incorrect Orders
Please inspect your jewelry upon delivery. When an item arrives damaged, defective, or incorrect, contact us promptly at hello@cavierajewels.com with your order number and clear photographs.
We will arrange an appropriate repair, replacement, or refund.
Exchanges
Exchanges are subject to availability. Any difference in price, production cost, resizing, or shipping may apply.
Contact
For assistance with a return or exchange:
CAVIERA Jewels
Email: hello@cavierajewels.com
Nothing in this policy limits consumer rights that cannot legally be excluded.