Terms of service
Welcome to CAVIERA Jewels. By visiting our website or placing an order, you agree to the terms outlined below. Please read them carefully before making a purchase.
1. Product Information
We aim to present every CAVIERA piece as accurately as possible. Slight variations in colour, proportions, finish, or appearance may occur due to screen settings, photography, craftsmanship, and the individual nature of jewellery.
Product descriptions, availability, specifications, and prices may be updated without prior notice.
2. Made-to-Order Jewellery
Many CAVIERA designs are crafted to order.
Production times may vary depending on the design, gold option, size, personalisation, and stone availability. Estimated production or delivery information shown on the product page or provided after purchase is an estimate and is not guaranteed.
Custom, engraved, personalised, resized, or specially altered pieces may not be eligible for cancellation or return except where they arrive damaged, defective, or incorrect.
3. Orders
Placing an order represents an offer to purchase from CAVIERA.
An order is accepted once payment has been successfully processed and an order confirmation has been issued. We reserve the right to decline or cancel an order due to:
- Pricing or product-information errors
- Payment verification issues
- Product or material unavailability
- Suspected fraudulent activity
- Delivery restrictions
When an order is cancelled by CAVIERA, any payment received will be refunded to the original payment method.
4. Pricing and Payment
All prices are displayed in the currency selected on the website.
Prices may change without notice. The price confirmed at checkout will apply to your order.
Shipping charges, taxes, customs duties, and import fees may apply depending on the delivery destination. International customers are responsible for charges imposed by their local authorities unless otherwise stated at checkout.
We accept the payment methods displayed during checkout.
5. Shipping and Delivery
CAVIERA offers domestic and international delivery where available.
Delivery estimates are provided in good faith but may be affected by production, carrier delays, customs processing, weather, public holidays, or circumstances beyond our control.
Customers are responsible for providing a complete and accurate delivery address. Please contact us promptly when an address correction is required.
For additional information, please review our Shipping Policy.
6. Returns and Exchanges
Eligible non-personalised jewellery may be returned within 14 days of delivery, provided it remains unworn, unused, unaltered, and returned with its original packaging and documentation.
Custom, engraved, personalised, resized, or specially altered pieces are generally non-returnable unless they arrive damaged, defective, or materially different from the approved order.
For complete conditions and instructions, please review our Return and Refund Policy.
7. Product Care
Jewellery requires appropriate care and handling.
CAVIERA is not responsible for damage caused by normal wear, accidental impact, improper storage, exposure to chemicals, unauthorised repairs, or failure to follow recommended care instructions.
8. Website Use
The content of this website—including text, photographs, videos, graphics, logos, designs, and branding—is owned by or licensed to CAVIERA Jewels.
Website content may not be copied, reproduced, distributed, sold, or used commercially without prior written permission.
You must not use the website for unlawful, fraudulent, harmful, or disruptive activity.
9. Third-Party Services
Our website may use services provided by Shopify, payment processors, delivery carriers, analytics providers, and other trusted partners.
CAVIERA is not responsible for the content, policies, availability, or actions of independent third-party websites or services.
10. Privacy
Personal information is collected and processed in accordance with our Privacy Policy.
By using this website, you acknowledge that information may be processed by Shopify and other service providers required to operate the store, process payments, fulfil orders, and provide customer support.
11. Limitation of Liability
To the extent permitted by law, CAVIERA will not be responsible for indirect, incidental, or consequential losses arising from the use of this website or its products.
Nothing in these Terms limits rights or remedies that cannot legally be excluded under applicable consumer law.
12. Changes to These Terms
CAVIERA may update these Terms when necessary. The current version will always be available on this page.
Continued use of the website after an update constitutes acceptance of the revised Terms.
13. Contact Us
Questions regarding these Terms may be directed to:
CAVIERA Jewels
Email: hello@cavierajewels.com