Shipping policy
Every CAVIERA piece is prepared with care and securely packaged for its journey to you.
Made-to-Order Processing
Most CAVIERA jewelry is made to order.
Production time varies depending on the design, selected metal, size, personalization, and stone availability. An estimated timeline will be shown on the product page or communicated after your order is confirmed.
Once your jewelry is ready, you will receive a shipping confirmation email with tracking details.
Complimentary Shipping
CAVIERA offers complimentary standard shipping on all orders, unless otherwise stated at checkout.
Expedited shipping may be available upon request and may involve an additional charge. Please contact hello@cavierajewels.com before placing your order if you require delivery by a particular date.
Worldwide Delivery
We ship to customers worldwide.
Delivery times vary by destination, carrier, and customs processing. Any delivery estimate provided is approximate and begins after the order has been dispatched, not from the date the order was placed.
Tracking and Insurance
Orders are shipped using tracked delivery services.
Fine jewelry orders may be insured during transit, and a signature may be required upon delivery. Please ensure that someone is available to receive the parcel at the address provided.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or handling charges imposed by the destination country.
Unless these charges are collected during checkout, they are the responsibility of the customer. CAVIERA does not control or determine charges imposed by local customs authorities.
Delivery Delays
We do our best to ensure timely delivery. However, delays may occasionally occur due to customs processing, carrier disruptions, weather, public holidays, or circumstances beyond our control.
Our Client Care team will assist wherever possible, but carrier and customs delays are not guaranteed delivery dates.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
Please contact us immediately if an address correction is required. Once an order has been dispatched, we may not be able to redirect or amend the delivery.
CAVIERA is not responsible for delays or losses caused by an incorrect or incomplete address supplied at checkout.
Lost or Damaged Parcels
When a parcel appears lost or arrives damaged, contact us promptly at hello@cavierajewels.com with your order number and relevant photographs.
We will review the matter with the delivery carrier and assist with the next appropriate steps.
Contact
For shipping assistance, please contact:
CAVIERA Jewels
Email: hello@cavierajewels.com